Refund Policy

Last updated: 2026-01-10

This Refund Policy describes the conditions under which refunds may be issued when using the 32g.app service.

Free Trial

32g.app offers a free trial that allows you to evaluate the functionality of the service before starting a paid subscription.
We recommend using the trial period to determine whether the service fits your workflow and expectations.

Subscriptions

If you start a paid subscription and believe that the service does not meet your expectations, you may request a refund within 7 days of the initial charge. Refund requests are reviewed on a case-by-case basis, taking into account:

actual usage of the service;
technical issues that prevent normal use;
applicable consumer protection laws.

After this period, subscription payments are generally non-refundable. You may cancel your subscription at any time in your account settings.
In this case, access to the service remains available until the end of the already paid billing period, and no further charges will be made.

Pro Pack (One-Time Purchases)

Payments for Pro Pack one-time purchases are non-refundable once focus days have been activated or used. If you encounter a technical issue that makes it impossible to use a purchased Pro Pack, please contact us — such cases are reviewed individually.

How to Request a Refund

To request a refund, please contact us at [email protected] and include:

the email address associated with your account;
a brief description of the issue or reason for the request.

We will review your request and respond within 5 business days.

Policy Updates

We may update this Refund Policy from time to time.
The current version will always be available on this page.